The Sailing Yachts Asia - CUSTOMER CARE


The After Sales

  • Guaranties services = Yacht’s parts database;
  • Maintenance = Solaris scheduled works list;
  • Maintaining = Programs daily, weekly and monthly;
  • Reselling = Solaris Worldwide Dealers Network;
  • Personalised items = Uniforms, gifts, kitchenware, bedding, bath;
  • Fast technical assistance = Customer support 360 degrees 24/7.


The training for Owners

  • Personalised sailing lessons for Beginners;
  • Personalized training programs for Experienced;
  • Fast Cruising training;
  • Sailing regattas training.


The training for Crew

  • Maintaining & Cleaning program;
  • Maintenance training program;
  • Sailing as a Team courses.


The Maintenance System

  • Yacht registration – During the construction, the consumption parts will be upload in the Yacht Identity database and the guaranties certificates expire data will be scheduled.
  • Maintenance 5 years schedule – Engines, generator, aircon sys, bow-thruster, sail-drive, rig, winches, windlass, sails, furlers, autopilot, tanks, batteries, teak, electric toilettes, antifouling.
  • Spare parts program – The Owner can participate to a convenient program to buy some specific spare parts in advance in order to have access to discounts and short replacement times.
  • Prevent instead cure. Safety First! – The Owner is committed to keep his Solaris in pristine conditions in order to keep hi value of the invested capital. The maintenance will be schedule and confirm by calendar deadlines.
  • Daily, weekly, monthly maintaining – The Crew will be trained to follow specific program of works.